Delivery Information
At Zelcraft, we strive to provide you with a smooth and reliable delivery experience. Below, you'll find details on our shipping methods, delivery times, and other important information regarding the shipment of your wooden products.
1. Shipping Methods and Rates
We offer a variety of shipping options to meet your needs, including standard and expedited services. Shipping rates are calculated based on the total weight of your order, the destination, and the selected shipping method. You will be able to view the exact shipping cost during checkout before completing your purchase.
2. Estimated Delivery Times
Delivery times depend on your location and the chosen shipping option. Once your order is processed and dispatched, typical delivery times are as follows:
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Domestic Shipping:
- Standard: 3-7 business days
- Expedited: 1-3 business days
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International Shipping:
- Standard: 7-21 business days
- Expedited: 3-7 business days
Please note that these are estimated times and may vary depending on factors such as customs clearance, local postal services, and unforeseen delays.
3. Order Processing Time
We process and ship orders within 7 business days after receiving payment. You will receive an email confirmation with your tracking number once your order has been dispatched.
4. International Orders
For international deliveries, customers are responsible for any applicable customs duties, taxes, or import fees that may apply in their country. Customs policies vary by country, so we recommend checking with your local customs office for more information before placing an order.
5. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. You can monitor the status of your order online using the provided tracking number.
6. Undeliverable Packages
In the event that a package is undeliverable due to incorrect address information or a failed delivery attempt, the order may be returned to us. In such cases, we will contact you to arrange for redelivery, and additional shipping fees may apply.
7. Shipping Restrictions
We currently ship to most countries worldwide. However, due to shipping restrictions or regulations, there may be certain locations we cannot deliver to. If we are unable to ship to your location, we will notify you during the checkout process.
8. Lost or Damaged Packages
While we do our best to ensure that your order arrives in perfect condition, we understand that issues can arise during shipping. If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of delivery, and we will work with the carrier to resolve the issue.
9. Contact Us
If you have any questions regarding delivery or shipping, feel free to contact us:
Zelcraft
Email: [email protected]
Phone: (450) 233-8886