Privacy Policy

At Zelcraft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website. By using Zelcraft, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a) Personal Information:

When you make a purchase or sign up for our newsletter, we may collect the following personal information:

Your name
Email address
Shipping and billing address
Payment information
Phone number

b) Non-Personal Information:

We may also collect non-personal information, such as your IP address, browser type, and device details, through cookies and analytics tools when you browse our website.

2. How We Use Your Information

We use your information for the following purposes:

To Process Orders: To fulfill your orders and manage payments.
Customer Support: To provide support, respond to your inquiries, and communicate order status.
Personalization: To tailor content and product recommendations to enhance your shopping experience.
Marketing: With your consent, to send promotional emails, newsletters, and special offers. You can opt-out at any time.
Analytics: To analyze website usage, track traffic, and improve the website’s functionality.

3. Cookies and Tracking Technologies

Zelcraft uses cookies and similar technologies to enhance user experience, gather website performance data, and provide personalized services. Cookies may store information such as:

User preferences
Shopping cart details
Session data

You can manage or disable cookies through your browser settings, but please note that doing so may limit some features on our website.

4. How We Protect Your Information

We take reasonable steps to protect your personal information by implementing security measures such as encryption, secure socket layers (SSL), and secure servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share limited information, specifically your account email address, under the following circumstances:

Service Providers: We may share your account email with trusted third-party providers solely for payment processing, shipping notifications, marketing communications, and other operational purposes.
Legal Compliance: If required by law, we may disclose your account email to comply with legal obligations or to protect the rights, property, or safety of Zelcraft, our customers, or others.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You can request access to the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Deletion: You can request the deletion of your personal information under certain conditions.
Right to Object: You can object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Zelcraft does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal data, we will delete such information promptly. Please contact us if you believe we have collected information from a child.

9. International Data Transfers

If you are accessing Zelcraft from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our servers and third-party service providers are located. We will take appropriate safeguards to ensure that your data is protected, in accordance with this Privacy Policy.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Zelcraft
Email: [email protected]
Phone: (450) 233-8886