Terms & Conditions
Welcome to Zelcraft! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and using our website, you agree to comply with the following terms. If you disagree with any part of these terms, please do not use our website.
1. General
1.1. The website Zelcraft (referred to as "we", "us", or "our") is operated by VMISS Inc..
1.2. By accessing this website, we assume you accept these terms and conditions in full.
1.3. We reserve the right to modify these terms at any time without prior notice. Any changes will be posted on this page.
2. Product Information
2.1. All products listed on Zelcraft are wooden items designed for home use and decorative purposes.
2.2. We strive to ensure the accuracy of the product information displayed on our website. However, colors, materials, and dimensions may vary slightly from what is shown on your screen due to lighting and screen settings.
2.3. We reserve the right to discontinue or change products at any time without prior notice.
3. Orders & Payments
3.1. Orders placed through our website are subject to acceptance and availability. We reserve the right to reject or cancel any order.
3.2. Payment for products can be made via the payment methods available on our website at the time of purchase.
3.3. All prices listed on Zelcraft are in Canadian Dollars and include applicable taxes, unless stated otherwise.
4. Shipping & Delivery
4.1. Shipping fees and delivery times vary based on location and the shipping method selected at checkout.
4.2. We strive to process and dispatch orders within 7 business days, but we do not guarantee delivery times.
4.3. International customers are responsible for any customs duties or taxes that may apply.
4.4. Back-Order Policy: If a product is listed as back-ordered, you may still place your order. We will notify you of the estimated restock and delivery date. If you choose to proceed, your payment will be processed, and your order will be shipped as soon as the item becomes available.
5. Returns, Refunds & Cancellations
5.1. If you are not satisfied with your purchase, you may return it within 14 days from the date of receipt, provided the product is in its original condition.
5.2. To initiate a return, please contact us at [email protected] with your order number and reason for the return.
5.3. Refunds will be processed after the product is received and inspected. Shipping costs are non-refundable. Refunds are typically issued within 7 to 10 business days after the return has been processed.
5.4. Cancellation Policy: You may cancel your order before it has been processed for shipment. Please contact us as soon as possible if you wish to cancel. Once the order has been processed and dispatched, it cannot be canceled, but you may still return the item as per our returns policy.
5.5. If your order is canceled before shipment, any payments made will be fully refunded within 7 to 10 business days after the cancellation request is confirmed.
6. Intellectual Property
6.1. All content on Zelcraft, including text, images, logos, and product designs, is the intellectual property of VMISS Inc. or licensed for use by us.
6.2. You may not reproduce, distribute, or use any content from this website for commercial purposes without our explicit written consent.
7. Limitation of Liability
7.1. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products, except as required by law.
7.2. While we strive to ensure our website is free of viruses and harmful elements, we do not guarantee that your use of our website will be uninterrupted or error-free.
8. Governing Law
8.1. These terms and conditions are governed by and construed in accordance with the laws of Canada.
8.2. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Canada.
9. Contact Information
If you have any questions about these terms, please contact us at:
Zelcraft
Email: [email protected]
Phone: (450) 233-8886